Explore remote work opportunities for Representative, Operations/Associate, WFM Dialer in 2023 with Concentrate .
Remote Work Opportunities at Concentrix 2023 – Overview
- Company – Concentrix Work from Home
- Role – Representative, Operations/Associate, WFM Dialer
- Qualification – Any Postgraduate Degree
- Experience – 0-3 years
- Location – Remote (Hiring Office Ranchi, Kolkata, Pune, Visakhapatnam)
- Salary – 3 LPA – 5 LPA
Remote work opportunities at Concentrix 2023 – ABOUT THE COMPANY
Concentrix is a global technology-enabled business services company that provides a broad range of solutions for customer engagement, digital transformation and business process outsourcing. As of my last knowledge update in September 2021, Concentrix is a prominent player in the customer experience and outsourcing industry. Here is some information about Concentrix: Concentrix offers a variety of services to help companies improve customer engagement, streamline operations and achieve their business objectives. These services include:
Customer service: Provide customer support services through multiple channels such as phone, email, chat and social media to help customers with questions, issues and concerns.
Technical Support: Provides technical assistance to customers who need help with products, software, hardware or other technical issues.
Remote work opportunities at Concentrix 2023 – Representative, Operational Responsibilities
- Maintain basic knowledge of customer products and/or services
- Prepare complete and accurate work, including appropriate notation of accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Use data-driven insights to make informed decisions and recommend improvements to increase operational effectiveness.
- Maintain accurate and up-to-date documentation related to operational processes, ensuring compliance with organizational standards.
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Remote Work Opportunities at Concentrix 2023 – WFM Dialer Responsibilities
- Implement strategies to improve dialer performance, ensuring efficient call delivery and maximizing agent productivity.
- Ensure compliance with regulatory requirements and industry standards related to outbound calling.
- Analyze dialer performance data to evaluate key metrics such as call connection rates, conversion rates, and agent productivity.
- Collaborate with IT and other relevant departments to resolve dialer-related issues.
Remote work opportunities at Concentrix 2023 – Skills required
- Mastery of the WFM dialer system, including in-depth knowledge of its configuration, configurations and functionalities.
- Strong analytical skills to interpret data related to call performance, agent productivity and campaign effectiveness.
- Implementation of compliance measures within the dialing system to mitigate risks.
- Strong problem-solving skills to address challenges related to dialer performance, campaign management, and agent efficiency.
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HOW TO APPLY FOR Remote Work Opportunities at Concentrix 2023?
To apply for Remote Work Opportunities at Concentrix 2023 – interested candidates must follow the procedure described below:
- Click on the “Sign Up Here” button given below. You will be redirected to Remote work opportunities at Concentrix 2023 The company’s official careers page.
- Click “Apply Online”.
- If you haven’t registered yet, create an account.
- After registering, log in and fill out the application form with all the necessary data.
- Submit all relevant documents if requested (e.g. CV, assessment form, proof of identity).
- Provide accurate information in your application.
- Check that all data entered is correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY VIA THE LINK BELOW
Role – Representative, Operations (Ranchi Location)
Remote work opportunities at Concentrix 2023 – Frequently asked questions?
What is it Concentrates Work from home selection process?
The selection process will be based on a written test followed by technical and HR interviews.
What is the average salary for the position?
The average salary is 3 LPA – 5 LPA for this function.
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The recruitment information provided above is for informational purposes only. The above recruitment information was taken from the Organization’s official website. We do not offer any guarantee of recruitment. Recruitment must be done in accordance with the company’s official recruitment process. We do not charge a fee for providing this job information.