To explore Remote Work Opportunities for Associate Customer Service Manager in 2023 with CACTUS.
Remote work opportunities – Overview
- Company – CACTUS works from home
- Role – Associate Customer Service Manager
- Qualification – 12 passes/any postgraduate
- Experience – 0-1 year
- Location – Remote work from home
- Salary – 3 LPA – 4 LPA
ABOUT CACTUS COMPANY
CACTUS is a global science communications company providing solutions to the academic and pharmaceutical research communities. Founded in 2002, CACTUS offers a range of services including scientific editing, writing and publishing support for researchers, authors and organizations. Headquartered in Mumbai, India, with a global presence, CACTUS serves the needs of academics and pharmaceutical companies, helping them communicate their research effectively. The company is known for its commitment to quality, innovation and expertise in the field of scientific and academic publishing. CACTUS plays a crucial role in supporting researchers in their publishing efforts and facilitating the dissemination of scientific knowledge across the world.
Remote work opportunities – roles and responsibilities for Associate Customer Service Manager
- Keep strict control of all channels through which customers approach us i.e. emails, calls, website forms etc. and ensure that all leads coming from these channels are converted.
- Understand the customer’s need by studying the customer’s history, past purchasing patterns and then recommend a suitable solution to ensure the customer closes the sale with Editage.
- Ensure that all customers who approach us are responded to within 1 business hour via calls, emails or system-based quotes.
- Collaborate with other departments to ensure customer needs are met within the timeframe committed to customers.
- Timely follow-up of leads across markets to ensure maximum conversions.
- Identify market trends, customer trends and customer purchasing patterns and share them with Managers in a timely manner.
- Provide excellent after-sales support, ensuring customer queries are answered in a timely manner.
Remote Work Opportunities – Skills Required for Associate Customer Service Manager
- Have excellent written and spoken communication skills. English mandatory, other languages are welcome!
- 0-1 year of experience – Freshers are encouraged to apply.
- Have a service-oriented and customer-first mindset. You enjoy helping and using your communication, persuasion and people skills to achieve team and operational results.
- Has a collaborative working spirit and can work seamlessly across teams and functions to resolve complicated situations.
- Has excellent interpersonal and intercultural skills and can work with global teams.
- They like working under pressure, are flexible and can maintain a positive attitude even when things get worse.
- They are resourceful, can think quickly and make quick decisions.
- May work independently to interpret data, identify trends, and formulate solutions for routing scenarios.
- Are goal and results oriented with a keen sense of urgency and ownership
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HOW TO APPLY FOR Remote Work Opportunities 2023?
To apply for Remote Work Opportunities – interested candidates must follow the procedure outlined below:
- Click on the “Sign Up Here” button given below. You will be redirected to the company’s official careers page.
- Click “Apply Online”.
- If you haven’t registered yet, create an account.
- After registering, log in and fill out the application form with all the necessary data.
- Submit all relevant documents if requested (e.g. CV, assessment form, proof of identity).
- Provide accurate information in your application.
- Check that all data entered is correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY VIA THE LINK BELOW
ROLE – Associate Customer Service Manager (Remote work from home)
Remote Work Opportunities – Common questions?
What is it CACTUS work from home selection process?
The selection process will be based on a written test followed by technical and HR interviews.
What is the average salary for the position?
The average salary is 3 LPA – 4 LPA for this function.
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The recruitment information provided above is for informational purposes only. The above recruitment information was taken from the Organization’s official website. We do not offer any guarantee of recruitment. Recruitment must be done in accordance with the company’s official recruitment process. We do not charge a fee for providing this job information.