Jindal Intellicom Mega Work From Home Walk in Drive 2023 For Customer service paper. 12+ candidate can apply for the position.
- Company – Jindal Intellicom walking
- Function – Customer Service
- Qualification – 12+
- Experience – 0 – 3 years
- Location – Remote (Hiring location Delhi)
- Salary – 50,000-2 Lacs PA
Jindal Intellicom is part of the OP Jindal Group, a leading industrial conglomerate based in India. Jindal Intellicom mainly focuses on the information technology and services sector, offering a range of solutions in the area of communication, document management and business process outsourcing (BPO).
Jindal Intellicom provides advanced document management services, including scanning and archiving solutions, document scanning and imaging, and data capture services. These services are designed to help organizations simplify their document-related processes, improve efficiency and reduce bureaucracy.
In addition to document management, Jindal Intellicom also offers communication services such as bulk mailing, printing and dispatch solutions. These services serve a wide range of industries, including the financial, healthcare, education and government sectors, where secure and efficient communication is essential.
- Answering questions: Customer service representatives are often the first point of contact for customers. They handle queries, requests and complaints, providing timely and helpful responses through various communication channels such as phone, email, chat or social media.
- Problem Resolution: When customers encounter problems or problems with products or services, customer service representatives work to resolve these issues efficiently. They can troubleshoot technical issues, process returns or refunds, and escalate complex issues to higher-level support if necessary.
- Providing information: Customer service representatives are knowledgeable about the company’s products, services, policies, and procedures. They provide accurate, up-to-date information to customers, helping them make informed decisions and understand how to use products or services effectively.
- Record keeping: Customer service representatives keep detailed records of customer interactions, including queries, complaints, and resolutions. These records are valuable for tracking customer trends, improving service quality, and ensuring compliance with company policies.
- Customer feedback: Collecting customer feedback is a crucial responsibility. Customer service representatives often ask for feedback through surveys, post-interaction reviews, or informal conversations. This feedback helps companies identify areas for improvement and make necessary adjustments.
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- Effective Communication: Customer service representatives need strong communication skills to convey information clearly and empathetically. This includes actively listening to understand customer needs and responding in a way that is easy for customers to understand.
- Empathy: The ability to empathize with customers is crucial. Empathetic customer service representatives can understand the customer’s perspective, recognize their feelings, and provide support and solutions that address their concerns or emotions.
- Troubleshooting: Customers often contact customer service when they encounter problems or challenges. Customer service professionals must be adept at analyzing situations, identifying problems, and offering practical solutions to resolve them promptly.
- Patience: Dealing with frustrated or upset customers can be challenging. Patience is a valuable skill that allows customer service representatives to remain calm, maintain professionalism, and resolve issues without becoming frustrated.
- Product knowledge: In-depth knowledge of the company’s products, services, policies and procedures is essential. Customer service representatives must be able to answer customer questions accurately, offer guidance on product usage, and help customers make informed decisions.
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To apply for the Jindal Intellicom Mega Job From Home Walk in Drive 2023 interview, the candidate needs to go to the location given below.
FOR Remote (Hiring location in Delhi) LOCATION INTERESTED CANDIDATES CAN GO DIRECTLY TO THE LOCATION BELOW FOR AN INTERVIEW
|Experience||0 – 3 years|
|No contact.||Raminder/Chinmayee ( 8882217641 )|
|Date||September 18th – September 20th|
|Time||10:30 am – 2:00 pm|
|Entry address:||JindalX, 28, Shivaji Marg, Najafgarh Road, Nearest Metro Station – Moti Nagar and Inderlok Opp DLF Green Lands or Near CTC Mall Moti Nagar, New Delhi- 110015|
What is Jindal Intellicom face-to-face selection process?
The selection process will be based on a written test followed by technical and HR interviews.
What is the average salary for the position?
The average salary is 50,000-2 Lacs PA for this function.
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The recruitment information provided above is for informational purposes only. The above recruitment information was taken from the Organization’s official website. We do not offer any guarantee of recruitment. Recruitment must be done in accordance with the company’s official recruitment process. We do not charge any fees for providing this job information