eBay Off Campus Drive 2023 for Senior Customer Service Teammate Paper. any graduate Candidates can apply for the position.
eBay Off Campus Drive 2023 – Overview
- Company – eBay work from home
- Role – Senior Customer Service Colleague
- Qualification – Any Graduate
- Experience – 0-3 years
- Location – Remote (Hiring office in Mumbai)
- Salary – 3 EPS – 6 EPS
ABOUT eBay COMPANY
eBay is a multinational e-commerce company based in San Jose, California. Founded in 1995 by Pierre Omidyar, it has grown into one of the world’s largest online marketplaces, connecting buyers and sellers across a wide variety of categories, including electronics, fashion, collectibles and more. eBay’s platform allows individuals and businesses to buy and sell new and used items through auctions or fixed price listings. It has played a significant role in shaping the online retail landscape and continues to be a prominent player in the eCommerce industry, facilitating transactions in multiple countries around the world since my last knowledge update in September 2021. Check Status current status of the company and developments since then, as the e-commerce industry rapidly evolves.
eBay Off Campus Drive 2023 – Roles and Responsibilities for Senior Customer Service Teammate
- Handle day-to-day reactive issues with customer email and chat channel.
- Disclosure can be over the phone.
- Work according to defined processes and SLA – process for issuing prospects
- Act as a trusted advisor to sellers and account managers on defect review/removal, review/auction of eMBG cases, technical issues, product issues, and standards and policy issues that may hinder sales growth.
- Troubleshoot for merchants any eBay-specific impediment to growth and sales (including defect analysis/removal, eMBG case review/action, technical issues, standards, and policy-related issues)
- Guide merchants that issues and policies won’t impede their business in the future, and help them develop a proactive approach to avoiding them (as opposed to resolving after the fact). Including adoption of standard eBay tools and/or processes
- Engage with internal partners, consultants, policymakers and technical teams to help with rapid resolution
- Establish a relationship of trust between eBay and the customer by maintaining a high level of detail and accuracy
- Share timely findings with the account manager and key stakeholders.
- Share learning with the team in daily meetings for interesting/unique questions/queries worked on.
- Be empathetic to customer concerns and demonstrate a sincere desire to serve with ownership until resolution
- Sometimes use negotiation and influence to advocate for eBay and/or the customer
- Summarize and provide customer feedback to management
- Perform related functions as assigned
- Conduct outreach activities (phone and/or email), including, but not limited to: Outreach to customers with product/policy/education/launch information; Outreach to customers to drive sustainable business growth for high-quality sellers and help maintain a healthy leading seller community. For example, educating customers on policies that may impede their account progress or result in sales being restricted, support correction of infringing listings, sharing best practices for preventing violations, etc.
- Dealing with complicated escalated cases
eBay Off Campus Drive 2023 – Skills Required for a Senior Customer Service Teammate
- Graduation is Required
- Specialized knowledge of MS Office, especially PPT and Excel.
- Interpreting data and understanding quality insight is an added advantage to being successful in this role.
- Work within UK hours to be available to key stakeholders
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HOW TO SIGN UP ON eBay Off Campus Drive 2023?
To apply for eBay Off Campus Drive 2023 – interested applicants should follow the procedure outlined below:
- Click on the “Sign Up Here” button provided below. You will be redirected to the company’s official careers page.
- Click “Apply Online”.
- If you haven’t registered yet, create an account.
- After registration, log in and fill in the application form with all the necessary data.
- Submit all relevant documents if requested (eg resume, evaluation form, proof of identity).
- Provide accurate information in your application.
- Check that all data entered is correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE LINK BELOW
ROLE – Senior Customer Service Colleague ( Remote control Mumbai Office Hiring)
eBay Off Campus Drive 2023 – Common questions?
What is it eBay work from home selection process?
The selection process will be based on a written test followed by technical and HR interviews.
What is the average salary for the job?
The average salary is 3 EPS – 6 APL for this function.
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DISCLAIMER OF LIABILITY:
The recruitment information provided above is for informational purposes only. The above recruitment information was taken from the official website of the Organization. We do not offer any recruitment guarantee. Recruitment shall be in accordance with the company’s official recruitment process. We do not charge a fee for providing this job information.